For IDES Phone or Email Support

Please click here for Support Contact Information.

For IDES Enrollment Questions:

• Enrollment
• Adding and Disabling Users
• File Uploads
• Password Resets
• Username
• Metadata

Fill out the web form to the right and we will be happy to assist you.

For Questions on "How to Prepare your File":

• Data Preparation
• Data Encryption
• XML Formatting
• Schema
• Digital Signature
• Report Field Specific Questions

Submit your Question via email here.

FATCA Compliance Help

• If you have further questions about foreign financial institutions' compliance with the U.S. FATCA legislation, please submit your question on the IRS website.

FATCA Registration System Technical Support:

• If you need system support for the online FATCA Registration, including help with login problems, error messages, and other technical issues, please submit your technical system problem.

The system technical support team cannot respond to tax law questions regarding the FATCA regulations.